Activity: 09.01 - Initiate Technology Asset And Configuration Management Process
The objective of this activity is to set-up for Technology Asset And Configuration Management based on Client requirements. This would include understanding requirements and establishing procedures and tools to drive Technology Asset And Configuration Management.
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Description
At the initiation of Technology Asset And Configuration Management process, the Configuration Manager must understand the scope and requirements for Technology Asset And Configuration Management, as stated in contract and Service Governance Plan(SGP). During Transition Handover-In phase, Configuration Manager must develop Technology Asset And Configuration Management Procedures, based on Capgemini standard approach. Technology Asset And Configuration Management Procedures should cover the process for managing and baselining technology configuration items during change execution, managing technology configuration management tools, updating Configuration Management Database, reporting for technology configuration management, etc. Roles and responsibilities should also be defined and detailed. Tools to support and enable Technology Asset And Configuration Management should also be selected.

Technology Asset And Configuration Management focuses specifically on technology configuration items and technology assets, i.e. application and infrastructure, for Service Delivery. This stream works in tandem with engagement level “Document And Record Management” stream in Unified Service Management (USM). While USM Document And Record Management process focusses on establishing and managing documents within the engagement and across different engagements in Capgemini, Technology Asset And Configuration Management centres around the configuration items related to technology assets (applications and infrastructure) within the scope of engagement.